Refund policy
Glamourpot Store Policies
Effective Date: [Insert Date]
Thank you for shopping at Glamourpot.com. We are committed to providing premium-quality raw hair products and exceptional customer service. Please review our store policies before placing your order.
Returns & Exchanges
We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Period
You may request a return within 7 calendar days from the date your order is delivered.
To qualify for a return:
- Your order must be accompanied by the original order number or proof of purchase.
- The product must be unused, unworn, unwashed, unaltered, and in its original packaging with all security seals intact.
- Items showing any signs of use or tampering will not qualify for a return.
Hair Extension Return Policy
Because human hair extensions are considered a personal hygiene product, Glamourpot cannot accept returns or exchanges once the product has been:
- Opened
- Worn
- Installed
- Washed
- Colored
- Bleached
- Straightened
- Curled
- Chemically treated
- Altered in any way
This policy protects the health and safety of all customers and follows industry standards for premium human hair products.
No exceptions will be made for used hair extensions.
If you believe you received an incorrect or defective product, please contact us immediately before opening or using the hair.
Promotional Items
If your order included:
- A free promotional item
- A free gift
- A bonus product
- A discounted bundle
All promotional items must be returned along with the original purchase to qualify for a full refund.
If you choose to keep the promotional item, its retail value will be deducted from your refund.
Out of Stock Policy
While we strive to maintain accurate inventory, stock levels can change quickly.
If an item becomes unavailable after your order is placed:
- We will notify you by email as soon as possible.
- Your item may be placed on backorder.
- Most backorders ship within 1–2 weeks.
- Custom lengths typically require 3–4 weeks for processing.
If we cannot fulfill your order within a reasonable time, you may request a full refund.
Order Cancellations
Orders may only be cancelled before they have been shipped.
To request a cancellation, contact our Customer Care Team with:
- Your name
- Order number
- Contact information
Once an order has shipped, it cannot be cancelled and must follow our return policy.
Refund Policy
Once we receive your returned item, it will be inspected.
If your return is approved:
- Your refund will be processed to your original payment method.
- Processing times vary depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error.
Shipping Charges
Customers are responsible for:
- Return shipping costs
- Shipping insurance (recommended)
- Any customs or import fees for international returns
Shipping charges are non-refundable unless Glamourpot shipped the incorrect or defective item.
Restocking Fee
Approved returns may be subject to a 10% restocking fee.
The fee helps cover inspection, processing, and inventory handling costs.
No restocking fee will be charged when:
- You receive the wrong product.
- Your item arrives damaged.
- Your item is defective.
Free Shipping Policy
If your original order qualified for free shipping but, after a return, the remaining purchase total no longer qualifies for free shipping, the original shipping cost will be deducted from your refund.
Example
- Original Order: $150
- Returned Items: $60
- Remaining Order Total: $90
If free shipping applies only to orders over $150, the original shipping charge will be deducted from your refund.
Restocking Fee Guide
| Return Reason | Restocking Fee |
|---|---|
| Customer changed their mind | Yes (10%) |
| Buyer's remorse | Yes (10%) |
| Price adjustment request | Yes (10%) |
| Customer refused delivery | Yes (10%) |
| Returned item is used or altered | Return not accepted |
| Wrong item shipped by Glamourpot | No |
| Item damaged during shipping | No |
| Manufacturer defect | No |
| Order returned as undeliverable | No restocking fee; return shipping costs may be deducted |
Contact Us
If you have questions regarding returns, exchanges, cancellations, or refunds, please contact our Customer Care Team.
Glamourpot Customer Service
Email: ceo@thenoblelook.com
Phone: +1 (242) 8043561
We are committed to providing every Glamourpot customer with an exceptional luxury shopping experience. Thank you for choosing Glamourpot.
